Terms of Service

Effective Date: June 28, 2026 | Last Updated: June 28, 2026

1. Acceptance of Terms

Welcome to Firehouse Subs. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Firehouse Subs ("Company," "we," "us," or "our"), governing your access to and use of the website located at fireehousessub.com (the "Website"), as well as any related services, features, content, or applications offered by the Company (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to our newsletter, or otherwise engaging with any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use our Services.

If you are using our Services on behalf of a corporation, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" in these Terms shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not access or use our Services.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Your continued use of our Website or Services following any changes constitutes acceptance of those revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Firehouse Subs is a food service business operating in Canada. Our Services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverages through our Website for pickup or delivery, subject to availability in your area.
• Menu Information: We provide detailed information about our food offerings, including ingredients, nutritional information, pricing, and customization options.
• Catering Services: We offer catering options for events, corporate functions, and group orders, subject to advance notice and availability.
• Loyalty Programs: We may offer loyalty or rewards programs through which registered users can earn points or rewards on qualifying purchases.
• Promotional Offers: From time to time, we may offer special deals, discounts, or limited-time promotions through our Website.
• Customer Support: We provide customer service support through email and other communication channels to assist with orders, inquiries, and feedback.
• Newsletters and Marketing Communications: With your consent, we may send promotional emails, updates, and marketing communications related to our products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of any portion of the Services.

All food products and services are subject to availability and may vary by location. Menu items, pricing, and availability are subject to change without notice. We strive to provide accurate information, but we do not guarantee that all menu descriptions, images, or nutritional data are complete, current, or error-free.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Services, you must be at least 18 years of age, or the age of majority in your province or territory of residence in Canada. By accessing and using our Services, you represent and warrant that you meet these eligibility requirements. If you are under the age of majority, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of our Services may require you to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

3.3 User Obligations

As a user of our Website and Services, you agree to:

• Use our Services only for lawful purposes and in compliance with all applicable federal, provincial, and territorial laws of Canada.
• Provide accurate and truthful information when placing orders, registering for an account, or communicating with us.
• Ensure that any contact information, delivery address, and payment details you provide are accurate and up to date.
• Use the Services in a manner that is respectful and does not interfere with the experience of other users.
• Comply with all applicable food safety and public health regulations when receiving and handling food products.
• Review allergen and nutritional information carefully before ordering, particularly if you have food allergies, sensitivities, or dietary restrictions.

3.4 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities when using our Website or Services:

• Violating any applicable local, provincial, federal, or international law or regulation.
• Using our Website for fraudulent, deceptive, or malicious purposes, including placing fraudulent orders or using stolen payment information.
• Attempting to gain unauthorized access to any portion of our Website, servers, databases, or systems connected to our Services.
• Transmitting any viruses, malware, spyware, ransomware, or other harmful computer code through our Website.
• Engaging in scraping, data mining, or automated data collection without our prior written consent.
• Reproducing, duplicating, copying, selling, or reselling any portion of our Services without our express written permission.
• Using our Website to send unsolicited commercial communications ("spam") to other users or third parties.
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, or harassing.
• Misrepresenting your identity or affiliation with any person or organization.
• Interfering with or disrupting the integrity or performance of our Website or Services.
• Circumventing any technical measures we use to provide or protect our Services.
• Using our Website to engage in any activity that could harm the reputation or business interests of Firehouse Subs.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including reporting to law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

The Website and all of its original content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, icons, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof — are owned by Firehouse Subs or its licensors and are protected under the laws of Canada, including the Copyright Act (R.S.C. 1985, c. C-42), the Trademarks Act (R.S.C. 1985, c. T-13), and other applicable intellectual property laws and international treaties.

4.2 Trademarks

The Firehouse Subs name, logo, brand marks, slogans, and all related names, logos, product and service names, designs, and slogans are trademarks of Firehouse Subs or its affiliates or licensors. You must not use such marks without our prior written permission. Other names, logos, product names, and trademarks mentioned on our Website may be the property of their respective owners.

4.3 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Services for your personal, non-commercial use only. This license does not include the right to:

• Resell or commercially exploit our Services or any content therein;
• Collect or use any product listings, descriptions, or prices;
• Make any derivative use of our Website or its content;
• Download or copy account information for the benefit of another merchant;
• Use any data mining, robots, or similar data gathering and extraction tools.

4.4 User-Generated Content

If you submit reviews, comments, feedback, or other content to our Website ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate the rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct pricing errors at any time. Applicable taxes, including the Goods and Services Tax (GST), Harmonized Sales Tax (HST), and/or Provincial Sales Tax (PST), will be added to your order total as required by applicable Canadian federal and provincial tax laws.

5.2 Payment Methods

We accept various payment methods as indicated on our Website at the time of checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, item unavailability, errors in product or pricing information, or suspected fraudulent activity. In such cases, you will be notified and any charges will be refunded through the original payment method.

5.4 Refund and Cancellation Policy

Refund and cancellation requests are handled on a case-by-case basis. If you are dissatisfied with your order or experience an issue with a food product you received, please contact us at [email protected] as soon as possible. We will work with you to resolve the issue in accordance with applicable Canadian consumer protection legislation, including relevant provincial consumer protection acts.

6. Food Allergens and Dietary Information

Firehouse Subs takes food safety seriously; however, our food products are prepared in kitchen environments where common allergens such as gluten, dairy, eggs, nuts, soy, sesame, and shellfish may be present. We cannot guarantee that any menu item is completely free from allergens or cross-contamination.

It is your responsibility to review all allergen and ingredient information before placing an order. If you have a severe food allergy or specific dietary requirements, we strongly encourage you to contact us directly before ordering to discuss your needs. By placing an order, you acknowledge that you have reviewed the allergen information and accept the inherent risks associated with food allergies and dietary sensitivities.

7. Limitation of Liability

7.1 Limitation of Damages

To the maximum extent permitted by applicable law in Canada, Firehouse Subs, its directors, officers, employees, agents, contractors, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, service interruption, computer damage, or the cost of substitute services, arising out of or in connection with your use of, or inability to use, our Website or Services, even if we have been advised of the possibility of such damages.

7.2 Cap on Liability

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our Services exceed the greater of (a) the total amount paid by you to us in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100.00).

7.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including obligations under the Consumer Protection Act and other relevant provincial consumer protection legislation in Canada.

8. Disclaimers

8.1 As-Is Basis

Our Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

8.2 No Guarantee of Availability

We do not warrant that our Website will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of our Website will be accurate or reliable. We do not warrant that any defects in the Website will be corrected.

8.3 Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Firehouse Subs. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

8.4 Delivery Services

Where delivery services are offered through third-party delivery platforms or partners, we are not responsible for delays, errors, or issues caused by such third-party service providers. Any disputes regarding third-party delivery services should be directed to the relevant delivery platform.

9. Indemnification

You agree to defend, indemnify, and hold harmless Firehouse Subs and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of our Website or Services in a manner not authorized by these Terms;
• Your violation of any applicable law, regulation, or the rights of a third party;
• Any User Content you submit to our Website;
• Your willful misconduct, fraud, or negligence;
• Any claim that your use of our Services caused damage to a third party.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Canada and the applicable provincial laws of the province in which the Company operates, without regard to conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the courts of competent jurisdiction in Canada. By using our Services, you irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

These Terms are also subject to applicable federal Canadian legislation, including but not limited to:

• The Canada Consumer Product Safety Act (S.C. 2010, c. 21)
• The Personal Information Protection and Electronic Documents Act (PIPEDA) (S.C. 2000, c. 5)
• The Canada's Anti-Spam Legislation (CASL) (S.C. 2010, c. 23)
• The Competition Act (R.S.C. 1985, c. C-34)
• The Electronic Commerce Protection Regulations
• Applicable provincial consumer protection legislation

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of our Services, we encourage you to first contact us directly to attempt to resolve the matter informally. Please send a written description of your dispute to [email protected]. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. Both parties agree to negotiate in good faith to reach a mutually acceptable resolution.

11.2 Mediation

If the dispute cannot be resolved through informal negotiation within thirty (30) days, either party may request that the dispute be submitted to non-binding mediation administered by a mutually agreed-upon mediator in Canada. The costs of mediation shall be shared equally by the parties unless otherwise agreed.

11.3 Arbitration

If mediation fails to resolve the dispute, the parties agree that the dispute shall be finally settled by binding arbitration in accordance with the applicable arbitration rules of a recognized arbitration body in Canada. The arbitration shall take place in Canada, and the arbitration proceedings shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.4 Class Action Waiver

To the extent permitted by applicable Canadian law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than through arbitration, you waive any right to a jury trial.

11.5 Consumer Rights

Nothing in this dispute resolution section shall limit or waive any rights you may have under applicable provincial consumer protection legislation in Canada, which may provide for specific dispute resolution mechanisms or rights that cannot be contracted out of.

12. Term and Termination

12.1 Duration

These Terms of Service shall remain in full force and effect while you use our Website or Services. These Terms constitute the entire agreement between you and Firehouse Subs with respect to the subject matter hereof.

12.2 Termination by You

You may terminate your account or stop using our Services at any time by ceasing your use of the Website and, if applicable, by deleting your account or requesting account deletion by contacting us at [email protected].

12.3 Termination by Us

We reserve the right, in our sole discretion, to terminate or suspend your access to our Website and Services, with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Service;
• Fraudulent, abusive, or unlawful use of our Services;
• Non-payment or suspected payment fraud;
• At our business discretion for operational reasons.

12.4 Effect of Termination

Upon termination of your access to our Services, all rights and licenses granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, indemnification obligations, disclaimers, limitations of liability, and governing law provisions.

13. Changes to Terms

We reserve the right to modify, amend, or update these Terms of Service at any time and at our sole discretion. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of our Website or Services after the effective date of any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services and, if applicable, close your account. It is your responsibility to review these Terms periodically for any updates or changes.

14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be unlawful, void, invalid, or unenforceable for any reason, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. Such severance shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. The invalidity of a provision in one jurisdiction shall not affect the validity of that provision in any other jurisdiction.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our Website, constitute the entire agreement between you and Firehouse Subs concerning the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver by us must be in writing and signed by an authorized representative of Firehouse Subs.

16. Force Majeure

Firehouse Subs shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, strikes, labor disputes, supply chain disruptions, internet or telecommunications failures, or other events of force majeure. In such circumstances, we will make reasonable efforts to resume normal operations as quickly as practicable.

17. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

18. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to protecting your personal information and maintaining your trust.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your personal information as described therein.

19. Accessibility

Firehouse Subs is committed to making our Website accessible to all users, including persons with disabilities, in compliance with applicable accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA) where applicable, and other provincial accessibility standards across Canada. If you experience any accessibility issues while using our Website, please contact us at [email protected].

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or our Services, please do not hesitate to contact us using the following information:

We will make every effort to respond to your inquiries in a timely manner. For urgent matters related to orders or food safety, please contact us directly via email.